Do You Have A System that needs Rescuing?

A fresh start for your system

Whether your old dealer is simply no longer looking after you correctly or no longer in business we can help

Within the cinema and smart home technology sector only a handful of companies have the necessary expertise and know-how to competently complete an efficient, effective and unbiased takeover of a system that’s in a state of disrepair. While our industry remains unregulated, this means that almost anyone can profess to be an “expert” in the field, which leads to many installs being left in a less than desirable state.

Due to this we sadly receive calls and emails from people who have been left in a less than desirable state after investing their savings in their dream project, only to find the technology within it doesn’t work as expected. Fortunately, we’ve been working with Control4 for nearly 10 years and in the audio-visual industry since 2006 and have many successful installations and manufacturer back accreditations under our belt to give you the peace of mind you need that we can rescue any Control4 smart home or integrated technology project that hasn’t gone to plan.

Quality is never an accident. It is always the result of intelligent effort.

– John Rushkin

Control4 Circle of Excellent - SMC Custom Installs
Puttings Things Right

Our Process

We have a simple 5 step process approach to helping clients with supporting their installations…

  1. Listening to your issues and why you need us to take over – this includes us understanding exactly what the issues are and why you feel you need a new Control4 dealer to take over your system. We’re not looking for blame here and more to get a feel for things.
  2. Gathering System Information – We would ask you to take some photos of your system, including sending us any system documentation you may have about your system. This may include changing us to your dealer of record on the Control4 customer portal so we can remotely look at your system.
  3. Outlining Our Costs – After we have a better understanding of your system we would look to provide you with an initial estimate of the work associated with taking over your system and resolving the issues you have.
  4. Setting Expectations – While we’re superb at what we do we can’t work miracles and we won’t tell you otherwise. We will always be as transparent and open with you about the state of your system, what needs doing, how long it’ll take and what other implications the work may have.
  5. Working together for the long term – Once your system has been added to our portfolio of client systems, we have been to site, resolved any initial issues you’ve experienced and we have ensured your system is up to our exacting standards we’ll offer you the opportunity to be put on one of our aftercare packages.

Putting Things Right

Where you have issues we’ll always look to revolve these as quickly as possible as the health and reliability of your system is important to us.

When we do take over work we all too often see poorly maintained systems from so-called “experts” that have left customers with out-of-date software, no documentation and poor levels of workmanship throughout the installation. This makes our job difficult and adds unnecessary cost to you.

We equally appreciate that after investing many thousands of pounds into your Control4 system you don’t necessarily want to spend more money, especially when you’re likely already sensitive to what you’ve spent with your old dealer. That’s why when we look to put issues right we’ll always give you an estimate on what it’ll cost, how long it’ll take, what other work may need doing as a result of what we find and what other recommended low-priority work we suggest doing to get things to a straight edge. This ensures a transparent and honest approach for all involved.

Control4 Composer
Control4 Neeo Remote Upgrade

Upgrades and Programming Changes

If you have an existing Control4 system you that would like to upgrade or make programming changes to, we are here to help. We like to ensure customer systems are keep upto date with the latest trends and technologies that go into smart homes after all you’ve already made a good investment into the technology why not make the most of it. This means that, just like your computer, phone, car or smart TV, your smart home may need some hardware or software upgrades down the road or you may like to change the way it works once you’ve lived with it a while.

Common upgrades include…

  • Migration of your Control4 system to one of the latest controllers for improved system speed and performance
  • Upgrading existing Control4 touch screens or the addition of new touch screens for simple system control
  • Network upgrades for improved Wi-Fi access, system performance and reliability.
  • Adding smart power management to your system for greater stability and protection of your equipment against power surges
  • Upgrading your Control4 system software to the latest OS for new and improved features, performance and security updates.
  • Upgrading your Control4 system to support high-resolution audio streaming
  • Upgrading your Control4 system to support high-resolution 4K video streaming

Long Term Support and Aftercare

The long-term support and aftercare on Control4 systems is one of the most important things to consider when owning a Control4 system and should be front and centre of your mind when you’re selecting a Control4 dealer as this is one of the services that many other dealers fail to properly provide.

As a company, we think about support from the moment we sit down with a client as we know that by working with technology at some point no matter how well we design a system it’ll have a hiccup. Whether it be the lounge Sky box locking up, you’ve forgotten a password or just need some friendly guidance, we’ll be here supporting you long after your project completes or your old dealer is out of business.

Depending on the level of support you need we can offer services to proactively monitor your smart home system and fix little issues as they arise. We can also proactively notify you of any internet outages that may affect your WiFi along with reduced costs for engineer time, upgrade and priority response times.

We can offer support between the hours of 9am-9pm seven days a week via our dedicated support phone number or email address that is exclusive to aftercare clients.

Please contact us to find out more about the levels of support can offer and the costs involved.

OvRC Remote Support

Getting the support you deserve

Visit our Control4 Certified Showroom in Shrewsbury to meet us in person

Whether it’s a simple case that your dealer no longer exists and you need a new dealer to look after you or your system needs more advanced remedial work, we have the the tools, manufacturer accounts, acreditations and years of experience to save any integrated technology project regardless of its issues that have run into trouble. Get in touch with us today to finally get the satisfaction you and your system deserve.

What Customers Say

“I was really impressed with SMC Custom Installs, they did a fantastic job at a very competitive price. Both Ian and Duncan were polite, helpful and more importantly extremely knowledgeable and made sure that we got everything fitted, future-proofed and set up perfectly. Not only that, but they were very flexible and able to work around what was a very busy time during the conversion. I would have no hesitation in recommending them to others and would certainly use them again, I am delighted with everything they have done for me. They are professional, trustworthy and pleasant, rare qualities these days. Thank you!”


“I have used SMC for many years now and always been very impressed with their service so it was them I approached when I contemplated upgrading my home cinema. From initial contact to completion the level of service can only be described as exceptional.  There was an opportunity to hear the equipment I was interested in their well-appointed demonstration room and a site visit was undertaken to look at possible solutions to my requirements. The detailed written proposal was indicative of the attention paid during our meetings and that Phil and Duncan fully understood my needs. I was given dates for the installation with a detailed quote for the work which was completed with a minimum of fuss by the electrician Ash and Ian the installation engineer on the days specified. The quality of the workmanship was of the highest order. It has been a pleasure to have SMC Custom Installs carry out this project. A small company with the highest of standards of service, technical expertise, installation skills and customer care which I would recommend to anyone without a moment’s hesitation. Long may they continue providing this service, it is a breath of fresh air to see that such firms exist. ”


“We sat down with SMC Custom Installs not really knowing what we wanted to install in our house but with the overall aim of future proofing the visual and sound installations for many years. Philip spent many hours with us explaining various options and the pros/cons that apply to the many choices that were on offer. We eventually decided on a control 4 system with a cinema screen with audio and TV around the house, this was followed by a CCTV system all linked back to the control 4 system. From the design stage through to the installation where Ian and Duncan were outstanding the whole quality of the SMC Custom Installation offering was second to none hence I cannot recommend SMC Custom Install highly enough. The after-service has proven to be just as good even if as usual it is down to operator error. One phone call and the issue is resolved. A really brilliant service!”


“I’ve said it before, but just want to reiterate how appreciated it is that these guys (sales and on-site) go the extra mile to make sure the customer gets exactly what he wants instead of just ‘selling and installing’. Ian and Ben were happy to try various setting and change things (and explain things) so the system worked to suit our lifestyle. Thank you very much.”


“SMC Custom Installs provided us with a brilliant service in the construction of our cinema room. Very knowledgeable staff. Philip gave us excellent advice on which equipment to purchase. Ian and Ben installed the product up to a very high standard and Duncan was really helpful throughout. I can’t recommend them highly enough”


“From the moment you first make contact with SMC Custom Installs you are treated as a valued customer and given the benefit of all the staff’s vast technical expertise. Then throughout the quotation and following installation phases, we were impressed with the constant contact and information regarding the project, and the end result surpassed our expectations! If you want to install a state-of-the-art audio visual package then I would strongly recommend that you talk to SMC Custom Installs”


“We commissioned SMC Custom Installs to re-fit our training room to provide a combined presentation and video conferencing facility. The work carried out was to a very high standard and great attention to detail given to each stage of the process. The desired aims of project where met and more often exceeded, we now have a facility fit for the 21st century which is simple and intuitive to use. I would recommend SMC Custom Installs without reservation”


“I would recommend SMC Custom Installs unreservedly. They planned and delivered a complete solution for our property including Sonos, Sky, Control4,  internet and a really fabulous big screen media room. Philip, Ian and Duncan are all ridiculously knowledgeable, very flexible (to meet changing requirements), professional at all times and just jolly nice people with an enthusiasm for their products and service that is infectious. Two years later we continue to use them for all of our media requirements and would not consider going anywhere else.”


Get In Touch

Please use the below form to get in contact with us to see how we can help with your Control4 takeover work. We’ll use this outline information to get in contact with you to discuss your requirements in more detail.

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    Multi-Room Video i.e TV's and SkyHome CinemaMulti-Room AudioSmart LightingCCTV & SecurityGateOther