Shropshire’s Control4 Certified Showroom

Cinema & Smart Home Technology Specialists

Multi-award-winning cinema rooms and smart homes, designed, installed and supported since 2006. See and hear it working in our Shrewsbury showroom before you decide anything.

Control4 Circle of Excellence award — SMC Custom Installs, winners 2022, 2024 and 2026 Control4 Arcam Epson Sonos Rako Ubiquiti
Independent & Shrewsbury-Based Since 2006

Technology That Disappears Into Your Home

The best smart home is the one you stop noticing: lights that follow your evening, a film that starts with one button, blinds that move before you think to ask. Almost none of our customers are technical people. They just want their home to work beautifully. That’s the job. Since 2006 our small in-house team has done it hundreds of times across Shropshire, Cheshire and the West Midlands, and every project starts the same way: you, in our Shrewsbury showroom, experiencing it before you commit to anything.

2006
Established in Shrewsbury
100s
Projects Completed
4.9★
From 64 Google Reviews
6
In-House Specialists
Inside the SMC Custom Installs demonstration showroom in Shrewsbury
Why SMC

We Came from High-End Audio, and It Shows

We grew out of high-end audio (our sister business is the dedicated hi-fi shop SMC Hi-Fi), so how things sound and feel matters to us as much as whether they switch on. Every project is designed, programmed and supported by our own six-person team, working directly with you and the other trades involved. The person who designs your system is the one who answers the phone afterwards.

  • Three-time Control4 Circle of Excellence winners (2022, 2024 & 2026)
  • Arcam Centre of Cinematic Excellence
  • Monitor Audio Platinum dealer & authorised Lutron dealer
  • Long-term support on everything we install
How It Actually Works

From First Conversation to Finished Home

Almost none of our customers are technical, and they don’t need to be. You tell us how you live; we handle everything else. Here’s the whole journey:

01

A Conversation, Not a Survey

Coffee in the showroom or a visit to your home. We talk about mornings, evenings, films, music and family, not model numbers.

02

A Design You Can Understand

A clear, itemised proposal in plain English. You’ll know exactly what it does for your day, what it costs, and why.

03

We Handle Everything

Our own engineers carry out the specialist installation, programming and commissioning, working closely with your electrician, builder and other trades from first fix through to completion.

04

And We Stay

A proper handover in your home, then real support from the same people, for years. One phone call, sorted.

What Customers Say

Rated 4.9 From 64 Google Reviews

Posted on Google Google
jerry keates profile picture
jerry keates
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
SMC have just upgraded my Control4 hardware which they first installed on 2013 as part of a comprehensive Kaleidescape, Sonos, multi room TV and Ethernet network. As always they provided an excellent and very responsive service and I have no hesitation in recommending to anyone looking for advice on selecting the most appropriate solution for whole house AV .
Posted on Google Google
Phil Jones profile picture
Phil Jones
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Fantastic service from start to finish. Always very helpful and able to solve our problems when they arise, be it Starlink, Control 4, WIFI
Posted on Google Google
D Donaldson profile picture
D Donaldson
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
SMC installed Control 4 system in our new build home almost 4 years ago. Via either the app on my phone, the discreet touch screen wall mounted iPads or neo remote controls I have complete control of lighting, tv’s, sound system, security cameras and privacy blinds, both remotely and at home. Once the team had programmed my preferences, the technology is very user friendly and even amend should your preferences change over time. I particularly like the ‘mood or task settings’ on the lighting system. With one press of a button you can have unlimited settings for numerous occasions including cooking, relaxing, watching tv, parties, arriving home etc. I found the after sales support to be invaluable, Philip specifically has always swiftly and professionally been able to answer any technological questions I have with and the fact that they have remote access means any issues can be speedily rectified or amended. I would without hesitation highly recommend SMC and the Control 4 system.
Posted on Google Google
mark russell profile picture
mark russell
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Very professional, software updated, system takeover ran perfectly, added more CCTV with no issues. Control 4 tweeks all ran well with no issues, if you use Control 4 these guys are great and they actually know what to do.............
Posted on Google Google
Sharon Reynolds profile picture
Sharon Reynolds
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I would recommend SMC to anyone. I very rarely find time to write a review but the above and beyond service and quality of installation deserves sharing.
Posted on Google Google
kevin evans profile picture
kevin evans
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Excellent service
Posted on Google Google
John Jenkins profile picture
John Jenkins
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent planning, installation and after sales service. Always kept fully informed as a project progresses and always available for help and advice. Very good value for money.
Posted on Google Google
ANSON AU YEUNG profile picture
ANSON AU YEUNG
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I’ve been using SMC Custom Installs for my Control4 home automation, AV media systems, and CCTV setup, and I couldn’t be happier with the service. Phil has been absolutely outstanding from start to finish—not just during the initial installation, but over the past 10 years of ongoing maintenance, upgrades, and occasional changes. Everything has always been handled professionally, efficiently, and with great attention to detail. It’s rare to find this level of consistency and reliability over such a long period. Perfect service all around. I wouldn’t hesitate to recommend SMC Custom Install to anyone looking for a high-quality, dependable setup.
Posted on Google Google
Daniel Leech profile picture
Daniel Leech
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
SMC are a fantastic business and team, I would have no hesitation recommending them for anyone looking to explore smart home technology. Phil was absolutely superb from day one, always proactive and explaining everything in very easy to follow detail. We went for a control 4 system, which controls our lighting and all audio and visual equipment within our house and even controls our alarm and cctv remotely. We also had an amazing cinema room, which is still my favourite ever purchase. After sales service has been fantastic, Phil has personally called at my home on a number of occasions when required to do various updates or to help us with any (very limited) issues we have had over the last 5 years. Absolutely superb business to deal with. Thanks SMC and thanks Phil!
Posted on Google Google
John Kavanagh profile picture
John Kavanagh
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We first started dealing with SMC Custom Install in 2015 where they installed a full Control 4 system comprising of CCTV a Cinema room and full Smart Home system throughout the house. SMC have continued to maintain the system since that time and advised and carried out upgrades where necessary over the last 10 years. I have always found Philip and the team most helpful and very quick to respond to any issues that we have had. I would highly recommend SMC Custom Install to anyone who may be considering incorporating a Control 4/ Smart home system into their property.
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Based in Shrewsbury, working across Shropshire, Cheshire, Staffordshire, the West Midlands and the Welsh borders. See the areas we cover, or our dedicated smart home installation in Telford page.

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